Order Support
For damage, quantity discrepancies or specification questions, email the order reference, affected item codes, quantities, packing labels and clear photos. Keep the goods and packaging available for assessment. The appropriate response is reviewed against the agreed order terms and evidence; this page does not set a universal refund or return entitlement.
If you need to change or cancel an order, contact us before further work proceeds. Feasibility and any consequences are reviewed against the agreed specifications and current progress.